Refund policy
Alchemy Laboratories
Service & Fulfillment Policies
Official Guidelines | alchemypk.com
Shipping Policy
Delivery via Leopard, TCS, & BlueEx.
Timeline: 3 to 5 Business Days nationwide.
Cancellations
Grace Period: 12 Hours from placement.
Requests after 12 hours cannot be accepted as processing begins.
Returns, Exchanges & Refunds
Eligibility
Claims must be made within 7 days for damaged, defective, or incorrect items.
Condition
Items must be unopened/unused in original packaging. Hygiene seals must be intact.
Refunds
Approved refunds are processed to original payment within 7 working days.
🛑 NOTE: Opened or used products are strictly non-returnable.
Return Procedure
Contact us within 7 days with Order # and evidence (photo/video).
Our team provides return instructions and address.
Ship back via reliable courier for inspection & resolution.
Complaint Mechanism
We aim for acknowledgment within 24 hours and full resolution within 5 to 7 days.
Required: Order #, issue description, and media evidence.